Activity Code for PDUs: C144-20150521
Speaker Materials now available for download....big thanks to the speakers for sharing.
- 20150521 Ian Duncan presentation
- 20150521 Cormac Murphy presentation
Dublin Evening Event on Change Management
18:00 – 18:30 Tea / Coffee and Networking
18:30 – 19:15 The importance of understanding emotions in Managing - Ian Duncan, Ennovate Partner
Ian Duncan will talk about his experiences of working with leaders and their
teams in implementing change. Working for an Investment Bank in London in
the late 90’s, Ian was invited to work on a large Finance Transformation.
Change programmes frequently fail and this one was no exception. Ian
committed himself to learning and then building an effective set of practices to
create effective change. Ian will talk about the “5 practices of transformation”
and particularly about how using these practices solved real change problems
over recent years.
Ian will discuss the benefits and the methods he uses to take care of the people
side of change. He will look at how motivation and the emotional journey of
change play a significant part in the success of change programme and provide
you with two models for handling these challenges.
Ian Duncan, partner in Ennovate, and principal architect in designing the
Ennovate’s 5-Practices of Transformation. Ian started his career in the Irish
Permanent and then moved to London to work in Investment Banking. For the
past 12 years, Ian has worked as a business consultant and now as a Partner in
Ennovate a company he formed in 2010. Ennovate is an Ireland and UK based
Change Management Consultancy. Ian is a qualified Accountant (F.C.C.A),
qualified Executive Coach and holds and M.B.A. from Heriot-Watt University
19:45 – 20:30 Understanding the irrational side of people in Change - Cormac Murphy, Ennovate Partner
Cormac Murphy is an experienced change practitioner with specific interest in
resistance to change. Starting his career in IT projects, Cormac has moved across
to look at the general practices of change. In his talk Cormac will speak about the
importance of commitments, in particular commitment to outcomes rather than
deliverables as the core objective of people working within a change programme.
Cormac will also draw on the work of Daniel Kahneman to identify four common
ways that change is miscommunicated during its conception and
Cormac Murphy is a Partner in Ennovate and works with leaders and their teams
to help them build change management capability. Cormac has built Ennovate’s
learning practice which is a highly effective way to improve team performance.
He has been part of teams delivering banking IT systems to Bank of Ireland and
Dime bank of NY. Cormac led the development team that built the CSR interface
for Intelligent Finance (IF) – the largest retail bank launch in the UK of the
decade. Subsequent to IF Cormac moved to focus on the performance of the
service function in contact centres working in Prudential (USA), SSE, Vodafone,
Bord Gáis, Scottish Life and others. Cormac regularly speaks on service
experience, most recently speaking at the CX14 event in the Aviva this year.